Hong Kong Customs arrest 2 over allegedly coercive sales tactics at beauty chain Opatra London
Hong Kong customs officers have arrested two staff members from local branches of the skincare chain Opatra London over alleged coercive sales tactics. The Customs and Excise Department said in a media briefing on Wednesday that they arrested a 25-year-old woman, Opatra London Hong Kong’s administrative manager, and a 42-year-old man who served as finance […]
Hong Kong customs officers have arrested two employees from the skincare brand Opatra London's local branches, accusing them of employing coercive sales tactics. The Customs and Excise Department disclosed the arrests on Wednesday, stating that a 25-year-old administrative manager and a 42-year-old finance manager for Opatra London's Hong Kong operations were taken into custody.
Senior Investigator Leung Ka-ho revealed that Opatra London's Hong Kong outlets allegedly breached the Trade Descriptions Ordinance by using aggressive sales techniques to coerce customers into buying goods or services they did not want. The department received six complaints related to the beauty chain, primarily targeting middle-aged or elderly shoppers, with victims reporting pressure to make purchases up to HK$100,000.
A video from August 2026 showed a woman sitting in front of the Opatra London Shatin branch, prompting the Customs and Excise Department to urge anyone affected by the brand's aggressive sales approach to file an official report. The ongoing investigation may lead to additional arrests. Opatra London's UK headquarters clarified that its Hong Kong stores are managed by a local distribution partner, not directly by the London-based firm.
The company operates four locations in Hong Kong, including shops in Sha Tin, Yuen Long, Tsim Sha Tsui, and Causeway Bay.
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