VinFast expands electric vehicle infrastructure across Middle East markets

DUBAI, UAE – The global electric vehicle (EV) market is shifting towards focusing not just on selling vehicles but also on establishing robust infrastructure, service capabilities and customer support systems for long-term ownership. This necessity is particularly prominent in the Middle East, where EV adoption is on the rise and international brands are expanding their operations.

Newer EV manufacturers must forge reliable ownership ecosystems, which involves collaborating with local partners who comprehend the market dynamics, regulatory landscape and customer expectations.

VinFast, a Vietnam-based EV manufacturer, is one such company that is adopting this strategy as it ventures into the Middle East. To support its commitment to customers, VinFast is offering a 10-year/200,000-km vehicle warranty, a 10-year unlimited-kilometer battery warranty, and 5 years or 100,000 km of complimentary service for the all-electric mid-size VF 8.

To fulfill these promises, VinFast is taking a partnership-led approach to its expansion in the UAE. This includes establishing a strong aftersales infrastructure through alliances with local entities that can cater to customer needs throughout the ownership lifecycle.

In 2024, VinFast signed an exclusive dealership agreement with Al Tayer Motors, one of the UAE's leading automotive groups, with a network of sales, service and parts centers comprising 2,700 employees and digital platforms such as e-commerce and a dedicated app. VinFast has further bolstered this infrastructure by forming partnerships.

In February 2026, it signed a Memorandum of Understanding (MoU) with PlusX Electric, a DEWA-approved EV charging and mobility solutions provider in the UAE. This collaboration aims to address charging accessibility, customer support, and offers potential solutions such as Portable EV Charging Pods, on-demand mobile charging, emergency charging, and digital integration for charging bookings and service updates.

This partnership model is mirrored in VinFast's broader global aftersales strategy. At its 2026 Global Business Conference, VinFast inked MoUs with 29 aftersales partners across its international markets, including the Middle East. These partners are tasked with setting up EV service workshops adhering to VinFast's global standards, while the company aims to expand this network to over 1,100 service workshops globally by 2026.

The network will benefit from standardized technician training, consistent operating procedures, quality controls, and a promise of delivering common spare parts within 24 hours in key markets.

For EV brands entering the Middle East market, the robustness of the local support network can serve as a significant competitive edge. VinFast's approach in the UAE underscores the importance of building comprehensive capabilities around the EVs to ensure dependable ownership in the long term.