‘No data available’: IndiGo outage prevents customers from booking flights; airline responds

India's flagship airline, IndiGo, encountered significant issues on Wednesday as its online booking system malfunctioned, leaving customers unable to secure flight tickets. This predicament affected a number of passengers across at least three Indian cities. Concurrently, another leading travel booking platform flagged a technical glitch with IndiGo's systems, urging users to retry their bookings after a brief interval, as reported by Reuters.

Social media users also reported being unable to complete the airline's online check-in process, according to a Reuters account.

IndiGo promptly acknowledged the website's malfunction and assured customers that its technical teams were diligently working on the issue to restore services as swiftly as feasible. The airline's statement, shared on X, detailed the pressing nature of the issue and its commitment to resolving it promptly. The airline emphasized that customers in dire need of travel assistance should contact their Customer Care Center, while those with later travel arrangements were advised to attempt accessing the website or app again after a short period.

The airline expressed regret for the inconvenience caused and appreciated the patience of its passengers.

In a separate development, a full emergency was declared at Chennai airport following a technical failure with IndiGo flight 6E-723 from Kolkata to Chennai. The aircraft reported a left engine malfunction while approaching the Chennai International Airport. Following established protocols, relevant authorities were immediately notified, and the pilots executed a prioritized landing.

The full emergency was subsequently declared and later lifted. The aircraft, carrying 224 passengers, was grounded due to the technical issue and was subsequently classified as Aircraft on Ground (AOG) at 1:50 am, according to sources.

Another IndiGo-related incident involved a female passenger who allegedly caused approximately ₹49,000 in damage at Bhubaneswar's Biju Patnaik International Airport. The woman, identified as Mamoni Kharat, reportedly caused property damage and created a disturbance in the departure lounge after her flight to Kolkata was canceled due to a technical issue.

A formal complaint was filed against her at the Airfield police station, accusing her of unruly behavior, damaging airport property, and creating a commotion. The incident occurred around 6 pm on Thursday. Additionally, IndiGo faced scrutiny in December for a severe pilot shortage, which resulted in the cancellation of over 4,500 flights, causing significant operational disruptions at major airports such as Delhi, Mumbai, Bengaluru, Hyderabad, and Kolkata.

These disruptions led to packed terminals well into the night as passengers scrambled to rebook flights or retrieve their luggage.