Monzo down as some users unable to make card payments or transfers
The digital bank said it was "rolling out a fix and moving quickly" to get the service working again
Monzo faced a technical issue that left some users unable to make card payments or transfers, according to the company's announcement on X. The digital bank had activated a backup service, Monzo Stand-in, to ensure users could still conduct transactions despite the issue. However, some users reported that the backup service was not functioning as expected, preventing them from using their cards for payments or transfers.
A Monzo spokesperson stated that all services were now back up and running, expressing apologies for the inconvenience and gratitude for customers' patience. The company, established in 2015, has over 16 million customers worldwide who utilize its mobile-first platform for banking services. While Monzo Stand-in appears to be helping some users, others continue to face issues with their transactions.
Written by urgent.news from BBC News's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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