How to deactivate DEWA when moving out of a Dubai home
Dubai: If you are moving out of a home in Dubai, you need to deactivate your DEWA electricity and water connection and settle your final bill before the tenancy can be fully closed. Dubai Electricity and Water Authority (DEWA) links its electricity and water deactivation service with the cancellation of the Ejari tenancy registration through the Dubai Land Department (DLD) . Here is everything…
When you are moving out of a Dubai residence, it is essential to deactivate your DEWA electricity and water connections and settle the final bill to ensure a smooth tenancy closure. Dubai Electricity and Water Authority (DEWA) coordinates the deactivation process with the cancellation of the Ejari tenancy registration via the Dubai Land Department (DLD).
To deactivate DEWA services, tenants should log into their DEWA account or use their UAE Pass to apply for deactivation online. The steps include paying any outstanding balance, selecting the desired move-out date and time, and choosing a security deposit refund method, such as IBAN, cheque, or transfer to another active account.
Upon submitting the application, tenants will receive an SMS and email containing the request number. The final bill will be sent via email and SMS within 24 working hours from the requested disconnection date and time. Once the final bill is settled, the clearance certificate will be automatically shared with RERA as part of the Ejari cancellation process.
DEWA deactivation charges depend on the meter size, with small meters costing Dh125 and large meters costing Dh300. Thukher and Sanad cardholders, who are UAE nationals, are eligible for a 50% discount on deactivation charges. The clearance certificate is then issued and shared with RERA, allowing for the Ejari cancellation process to be completed.
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