Hotel chain Quest investigating customer data breach
Quest says the compromised data includes customers' full names, email addresses and other contact details.
Hotel chain Quest is investigating a security breach that affected customers' personal data, according to an email sent to customers. The compromised data includes full names, email addresses and other contact details, as well as a small number of customers' dates of birth. The breach was discovered on August 17, 2026, after an unauthorized access to a database system through a vulnerability in a third-party service provider.
Quest has taken immediate steps to contain the incident and secure the affected systems. The company has notified the Office of the Australian Information Commissioner and the Australian Cyber Security Centre about the breach. David Mansfield, managing director for Australasia at The Ascott Limited, which owns Quest, expressed regret for the incident and assured customers that their privacy and security are of utmost importance.
The company will contact customers if any further information relevant to them is identified or if additional steps need to be taken. The Ascott Limited, the parent company of Quest, owns other accommodation brands such as Citadines and Oakwood, which operate in Australia and globally.
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