Web and app tip: Silent calls: What helps against harassing calls
No one answers, even though the phone is ringing? Call centers calling at impossible times? Many people know these problems - but they can defend themselves. Also via an authority's website.
The German Federal Network Agency (Bundesnetzagentur) reports that many call centers use automated dialing programs, known as telephone dialers, which can lead to annoying calls being disconnected or not answered. The agency explains that this can result in "dropped calls", "lost calls", and "re-dialing". To combat nuisance calls, technical measures can be taken, such as blocking specific numbers on devices or through providers.
The Bundesnetzagentur can also take action against "harassing calling behavior", including calls before 8am or after 8pm on weekdays, or on Sundays and public holidays. To file a complaint, individuals can use the agency's online form, providing detailed information about the calls, and can expect consequences for the caller, including fines or disconnection of the number.
Written by urgent.news from Handelsblatt's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
