PURC resolves over 97 per cent of complaints lodged during first half of 2026

The Upper West Regional Office of the Public Utilities Regulatory Commission (PURC) has successfully resolved 97.34 per cent of complaints lodged against utility providers in the first half of 2026, as reported in a statement to the Ghana News Agency (GNA) in Wa. Out of 563 complaints received between January and June 2026, 548 were resolved, while 15 remained pending at the time of the statement.

Ali Abdul Wadud, the Upper West Regional Manager of PURC, explained that the majority of these outstanding cases were related to billing issues, necessitating detailed verification, reconciliation, and adjustments before resolution. Of the 522 complaints directed towards the Northern Electricity Distribution Company (NEDCo), 92.72 per cent were resolved, while 6.75 per cent of complaints against Ghana Water Limited (GWL) were pending.

Power outages, voltage fluctuations, transformer overload, and service interruptions were the most frequently reported issues, making up 489 complaints against NEDCo and 34 against GWL. Billing-related concerns accounted for 33 cases, with NEDCo handling 30 and GWL recording three. Consumer service delivery issues were also significant, with 17 complaints lodged against NEDCo.

The Commission emphasized the need for ongoing collaboration with NEDCo to enhance service reliability and consumer satisfaction. PURC reported conducting regulatory, consumer protection, and stakeholder engagement activities during the period, aiming to improve service quality and foster consumer confidence in the complaint management process.