PURC resolves over 97 per cent of complaints lodged during first half of 2026

The Upper West Regional Office of the Public Utilities Regulatory Commission (PURC) has successfully resolved an overwhelming 97.34 percent of complaints lodged by utility consumers during the first half of 2026. Out of the 563 complaints received, 548 were concluded, leaving only 15 cases, or 2.66 percent, still under investigation and resolution.

The statement from the Regional Manager, Mr. Ali Abdul Wadud, emphasized that the majority of the outstanding cases were related to billing issues, which necessitate thorough verification, reconciliation, and adjustments before resolution.

Billing disputes accounted for the largest share of complaints, numbering 33 cases, with the Northern Electricity Distribution Company (NEDCo) being responsible for 30 of these. Ghana Water Limited (GWL) faced 3 billing-related complaints. Quality of service issues, including power outages, voltage fluctuations, transformer overload, and pipe bursts, constituted the second most common category, with 489 complaints. Consumer service delivery complaints made up 17 cases, all of which were against NEDCo.

The report noted that a significant number of complaints were directed towards NEDCo, reflecting the high level of electricity-related service concerns in the region. The PURC highlighted the importance of ongoing engagement with NEDCo to enhance service reliability and consumer satisfaction. During the review period, the Commission engaged in regulatory activities, consumer protection efforts, and stakeholder collaboration to ensure safe, reliable, and efficient utility services.

The increase in complaints was attributed to heightened public awareness and engagement initiatives, which empowered consumers to report and seek solutions for service-related challenges. PURC remains committed to improving consumer protection measures and working closely with utility providers to address challenges and enhance service delivery in the region.