Loke assures RTS Link travellers: Passports accepted, QR system offered as digital option

Johor Bahru saw Transport Minister Anthony Loke assure passengers on the Johor Bahru-Singapore Rapid Transit System (RTS) Link that they can still use their regular passports for immigration clearance at the Customs, Immigration and Quarantine (CIQ) Complex. He clarified that QR codes are available as an alternative through the digital system, but they are not the only clearance method. Loke stated that regular passports are still accepted and the QR code is simply an option.

The Border Control and Protection Agency (AKPS) and the Immigration Department are responsible for standard operating procedures (SOPs) related to border control, including measures in case of a disruption to the digital system. AKPS director-general Datuk Seri Mohd Suhaily Mohd Zain revealed that 640 officers and personnel would be stationed at the CIQ Complex at Bukit Chagar. He assured that the manpower is sufficient to handle any situation, including disruptions to the e-gate system.

Additionally, more than 400 AKPS officers and personnel from the Police Training Centre in Segamat are scheduled to report for duty at the station from October. They will undergo an orientation and simulation program until December to familiarize themselves with passenger flows, train operations, and the reliability of scanning machines, given the estimated 10,000 people per hour expected at the station.