Kenyans raise concerns over JKIA long queues

Kenyans have expressed dissatisfaction over lengthy queues at Jomo Kenyatta International Airport (JKIA), with passengers recently documenting frustrating delays at immigration and processing points. The issue came to light on Monday, August 17, 2026, after images and videos showcasing long lines of travelers surfaced online. Passengers questioned the airport's operational efficiency, with some expressing worry about the experience for international travelers arriving in or leaving Kenya.

One X user, @gina_din, deemed the situation at JKIA unacceptable, urging urgent measures to enhance passenger processing. "JKIA tonight is unacceptable. Endless immigration queues, frustrated tourists, mothers with babies and Kenyans simply trying to get home. An international airport is a country’s front door. If Kenya is serious about tourism, this cannot be the welcome we offer," they stated.

These concerns arise as the government continues to modernize JKIA and enhance the passenger experience. In February 2025, officials announced plans to double the number of immigration booths and staff, as well as introduce e-gates to reduce long queues and expedite passenger clearance. A 2026 master plan for JKIA also highlighted the need for additional immigration facilities, projecting a demand for more desks and e-gates as passenger traffic increases.

The recent complaints have reignited calls for authorities to tackle congestion and ensure a smooth experience for passengers, especially tourists and families. JKIA stands as Kenya's primary international aviation gateway and a crucial entry point for tourists and business travelers, making passenger experience a vital aspect of the nation's tourism and aviation sectors.