I'm a 'professional complainer'. Here's the process you must follow to get results
Lawyer and academic Maggie Hall says there is an 'art' to complaining consisting of two main rules.
In a society that once celebrated the resilient "battler", recent trends suggest a growing culture of complaint. Reporter and self-proclaimed "professional complainer" shares her journey of learning to effectively express grievances. She recounts several successful complaints, including a $400 payment from her bank and aiding a friend's mother in receiving medical compensation.
Speaking about her "Charter of Complaining", the reporter emphasizes that complaints should be made in writing and directed towards the appropriate decision-maker. She advocates for learning the system and understanding the steps needed to escalate complaints, such as addressing pension issues with tribunals and courts. Despite being a university lecturer, the reporter acknowledges that students sometimes overcomplicate the complaining process, expecting to be heard for minor issues.
However, she believes that complaining is a valuable civic duty that promotes social change and helps address faulty systems, leading to societal improvement.
Written by urgent.news from SBS News's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
