Deepgram expands into Singapore to tackle APAC’s multilingual Voice AI challenge
For years, voice technology in Asia was held back by the very thing that makes the region such a compelling market: its linguistic complexity. A customer may begin a call in English, switch to Mandarin, insert Malay or Tamil phrases, speak through background noise, and expect the system on the other end to keep up […] The post Deepgram expands into Singapore to tackle APAC’s multilingual Voice AI…
Deepgram, a US-based real-time AI infrastructure company, is expanding its footprint in Singapore to tackle the challenges of multilingual Voice AI in the Asia Pacific region. The company, which provides speech-to-text, text-to-speech, and speech-to-speech capabilities through cloud APIs, has appointed Sriram Ved, a former Salesforce leader, as its Vice President and General Manager for APAC.
- Deepgram's expansion comes as enterprises across the region shift Voice AI from experimental projects into customer-facing systems, particularly in sectors like contact centers, financial services, healthcare, telecommunications, and commerce.
- The company has seen a 96 per cent year-on-year increase in API requests across APAC, with customers in over 20 markets including Singapore, Indonesia, Vietnam, Thailand, India, Japan, South Korea, Australia, China, and Hong Kong.
- Singapore is an attractive location for global AI and enterprise software companies due to its proximity to regional customers, strong enterprise and financial services base, clear regulatory frameworks, and government support for AI infrastructure and digital transformation.
- Deepgram's platform supports all four of Singapore's official languages - English, Mandarin Chinese, Malay, and Tamil - and is expanding its capabilities across Asian languages and speech patterns.
- The company plans to build a broader low-latency inference footprint to reduce processing time for real-time customer service calls and voice agents.
- Deepgram is entering a competitive market with large cloud providers and specialist players such as AssemblyAI, Speechmatics, Rev.ai, ElevenLabs, and OpenAI already offering speech and language services.
Written by urgent.news from e27's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
