Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32GB RAM of RAM despite selling it as a 64GB configuration
A Redditor claims that Best Buy ‘repaired’ a blue screen-afflicted under-warranty laptop by simply removing one of its two SODIMMs, and when it passed tests simply sent it back with half the memory installed.
An under-warranty gaming laptop was allegedly repaired by Best Buy through an unusual method - removing half of its installed RAM, and returning the device with less memory than it originally shipped with. The incident was documented on the Mildly Infuriating Subreddit by user GRINZ_DOCTOR, who purchased a 64 GB RAM Lenovo Legion 5 gaming laptop, only to have it repaired by Best Buy and returned with only 32 GB of RAM.
The laptop, which was purchased in August, began experiencing repeated blue screen crashes after eight months of use. Upon returning the device under warranty, Best Buy's technician inspected the laptop, found no visible wear or damage, and concluded the issue was related to the RAM. The technician then removed one of the two 32 GB SODIMMs, leaving the laptop with 32 GB of RAM, stating that the unit "passed all tests."
This fix appears to be a departure from Best Buy's previous commitment to honoring warranties, as other large businesses have been criticized for similar anti-consumer practices in recent years. GRINZ_DOCTOR advised that customers should escalate the issue in person at the store to ensure proper resolution.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
