12-Hour Delay & No Refreshments: Pune-Delhi SpiceJet Passengers Left Stranded
Pune: A SpiceJet flight from Pune to Delhi was delayed by nearly 12 hours on Tuesday, leaving passengers stranded at the airport for most of the day and complaining of a lack of refreshments and clear communication from the airline. SpiceJet flight SG937 was scheduled to depart from Pune at 5.55 am but finally took off at around 5.15 pm. Passengers said they were repeatedly told that the aircraft…
A SpiceJet flight from Pune to Delhi faced a 12-hour delay on Tuesday, leaving passengers stranded at the airport for most of the day with no refreshments and minimal communication. The flight, SG937, was originally scheduled to depart at 5:55 am but took off at 5:15 pm. Passengers were repeatedly told the aircraft had not arrived, but no clear timeline for departure was provided.
According to DGCA rules, passengers are entitled to meals and refunds after delays exceeding three hours, and alternate flights or refunds after six hours. However, SpiceJet did not adhere to these guidelines. Passengers expressed frustration over the lack of refreshments, unclear communication, and the inability to reschedule their travel plans.
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