Rail Madad makes train complaints easier
Indian Railways has launched Rail Madad, a digital platform to make train and station complaints easier for passengers. The service allows users to register grievances online and track their progress.
Key features include providing a mobile number, adding journey details like PNR and train numbers, selecting the complaint category, uploading supporting evidence like photos or videos, and keeping the reference number for tracking.
The platform covers complaints related to train conditions, cleanliness, amenities, staff behavior, and more. Security or medical emergencies should be handled via the railway helpline 139 rather than the online system.
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