Matrimonial site promised 100 matches, delivered 51; Kerala panel orders Rs 15K refund
A matrimonial website was found deficient in service by the Kerala consumer commission. The website promised one hundred contacts but only provided fifty-one during the subscription. The commission reduced the refund amount from the district commission's order. It noted that fifty-one contacts were indeed provided to the complainant. The company's appeal was dismissed while confirming the…
Kerala's consumer commission has found a matrimonial website guilty of failing to deliver on its promises. M4Marry.com had assured customers of 100 potential matches for a subscription fee of Rs 25,960, but it only delivered 51 matches. The commission reduced the refund from Rs 25,960 to Rs 15,000, citing the website's failure to provide the full 100 contacts. The complaint was filed after the customer noticed he only received 51 matches during his three-month subscription.
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