Housing and social security applications go fully online
Around two dozen housing and social security services that once meant a counter visit can now be applied for, tracked and completed from a phone — and the Ministry of Social Development and Family has...
Qatar has transitioned to fully online applications for housing and social security services, making the process more convenient for citizens. The Ministry of Social Development and Family (MSDF) rebuilt its website to streamline access to these services, incorporating artificial intelligence to assist users. Sanad, the digital assistant, provides immediate help through AI technology.
The redesigned platform emphasizes modernity, clarity, ease of use, intelligence, and accessibility. It offers a centralized interface for users to browse, apply for services, and track applications in real time. The platform's design prioritizes digital accessibility, catering to older individuals and those with disabilities. MSDF aims for 100% digitization of services by 2026.
The unified digital platform also includes channels for complaints and suggestions, promoting direct communication between beneficiaries and the ministry. The site is certified by the Mada Center, ensuring high digital accessibility standards. This initiative follows Qatar's winning of the Outstanding Project Award in the Best Digital Inclusion Initiative at the GCC eGovernment Award 2025.
Qatar ranks 53rd out of 193 countries in the 2024 United Nations E-Government Development Index, demonstrating significant progress in digital government services.
Written by urgent.news from Gulf Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
