'Frustration' as no-shows increase with popularity in free public bus transport
One of Tasmania's bus companies will start its new system to reduce unused tickets, which have risen in the five months public transport has been free.
Bus company Kinetic is introducing a new reminder system for unused bookings in an effort to combat the rise of no-shows since public transport became free in Tasmania. Kinetic's CEO Michael Sewards stated that unused bookings have increased significantly since the free fare policy began in March, making it more difficult for passengers to secure seats.
The company will monitor the situation and explore additional options if the problem persists. The reminder system involves sending passengers a text message and email 48 hours before their scheduled departure, asking them to confirm or cancel their booking. In a two-week trial on the Hobart to Launceston route, nearly 10% of passengers opted to cancel their bookings when prompted, and transit centers have seen a reduction in standby queues.
Despite this progress, some unused bookings still remain, and Kinetic plans to roll out the reminder system statewide. Transport Minister Kerry Vincent praised Kinetic's efforts to reduce no-shows, but acknowledged that the industry is working to resolve the issue. The government's smart ticketing system for public transport in Tasmania has been delayed due to the free fare policy, with implementation currently on hold.
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