Feedly attributes weeklong slowdown to bug, not its AI pivot
Feedly says a bug is behind the performance issues that have made its web app nearly "unusable" for some users, while complaints about its mobile apps and customer support are adding to frustrations.
Feedly, the leading standalone RSS reader, has been experiencing technical troubles for more than a week, leading to a significant slowdown of its web application. This issue has caused frustration among users, as it has turned browsing feeds into a frustrating experience. Users on Reddit have reported the web app running "extremely" slow, rendering it "unusable."
Furthermore, the iOS application has been unresponsive, while the classic version of the mobile app was discontinued without prior notice. Despite being among the largest RSS readers, catering to 15 million users globally, Feedly has been shifting its focus to AI, offering businesses a means to monitor emerging threats and receive tailored intelligence through its platform.
This recent setback raises concerns about the company's dedication to its core RSS customers amid its pivot towards AI. Feedly's CEO, Edwin Khodabakchian, assured that RSS remains a priority, stating that fixing the basic RSS functionality is still a top priority due to the importance of the news-reading capability for its cyber threat intelligence community.
The CEO also mentioned that the company is aware of the issues with the web app, which were attributed to a bug, and a fix was released on Friday. Nevertheless, the company is still investigating whether this resolution will address the issue for all users. Additionally, Khodabakchian confirmed that the Feedly Classic app was retired two weeks ago due to it no longer meeting iOS and Android requirements, although it had already been removed from the App Store.
Despite this, the team did not inform existing users before its final shutdown. Furthermore, the CEO expressed that the company had not been aware of the issues with the iOS app, which prevent it from loading, but promised to investigate the matter promptly.
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