Business adoption of AI agents tripled this year - as measurable ROI emerges
Industries are finding the strategies that work best for their business needs, according to Salesforce's latest Agentic Enterprise Index.
The usage of AI agents in businesses has more than tripled in the past year, according to new research from Salesforce. These AI agents have seen a 350% increase in their capabilities and are now able to handle complex tasks. Employee adoption of AI agents has grown threefold as trust in these agents deepens. The average number of AI agents activated per organization has nearly tripled, with the time to create a new agent decreasing by 53% to an average of just 1.9 days.
Industries such as retail and travel have been quick to adopt AI agents, especially during peak demand seasons like the holidays, while regulated industries have been slower to adopt. However, even in regulated industries, the AI agents being used are often more sophisticated.
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