AirSewa Portal Receives Over 64,000 Grievances In First Half Of 2026, Resolves 99.8%
Mumbai: India’s Ministry of Civil Aviation (MoCA) received over 64,000 passenger complaints during the first six months of 2026 through its flagship digital grievance platform, AirSewa. The government reported a resolution rate of nearly 100%, signalling significant traction in redressing consumer grievances amid surging air traffic. AirSewa records high resolution rate The statistics were…
Over 64,000 passenger complaints were filed through India's AirSewa digital grievance platform during the first six months of 2026, with nearly all issues resolved, according to the Ministry of Civil Aviation (MoCA). Union Civil Aviation Minister Kinjarapu Rammohan Naidu reported these figures in response to a parliamentary query about passenger rights awareness and digital complaint redressal mechanisms.
AirSewa, a single-window portal for tracking grievances across airlines, airports, and aviation authorities, logged 64,641 total complaints, with 64,546 successfully resolved, resulting in a resolution rate of 99.85%. Common complaint categories include baggage claims, flight delays, ticket refunds, and check-in disputes. To enhance service during peak periods, the ministry introduced a 24/7 Passenger Assistance Control Room (PACR) that integrates services from MoCA, DGCA, AAI, and airlines to monitor flight disruptions, baggage issues, and refunds in real-time.
The ministry emphasized the importance of passenger rights awareness, requiring airports and airlines to prominently display QR codes under "Know Your Rights When You Fly" and embed links to the Passenger Charter in various booking and communication materials. Non-compliant operators face financial penalties and regulatory enforcement actions from the Directorate General of Civil Aviation (DGCA).
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