Safaricom responds after customer raises alarm over M-PESA for Business App failure
Safaricom has issued a response after a customer raised an alarm over money held an M-PESA for Business account after the app failed to work. The telecommunications company reassured the customer that the money held in the M-PESA for Business account remains safe even when the M-PESA Business App is experiencing problems. In case of […]
Safaricom, the leading telecommunications company in Kenya, has responded to a customer's alarm over the failure of the M-PESA for Business app. The customer, @sendloketion on X, reported that the app was not working despite having funds in the account. Safaricom assured the customer that the money held in the M-PESA for Business account remains safe even when the app experiences problems.
The company advised the customer to use USSD, *234#, as an alternative channel to access their funds. The incident highlights the distinction between the M-PESA for Business app, which is a channel for accessing and managing funds, and the underlying funds themselves, which are stored in the M-PESA Business Till. Safaricom directed merchants to use the USSD channel, *234#, to access their business funds, including when they do not have a smartphone.
The company apologized for the inconvenience and assured the customer that they were following up on the matter.
Brief written by urgent.news from People Daily Kenya's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
