Singaporean claims booking fail leaves them stranded in Australia
Fully paid and confirmed, but the property reportedly had no record of the booking. A Platinum Agoda customer says they arrived in Perth to find out their Aug. 12–17 reservation had never reached M... This article ( Singaporean claims booking fail leaves them stranded in Australia ) first appeared on The Independent Singapore News .
A Singaporean traveler, a Platinum Agoda customer, reached out to The Independent Singapore to expose a problem they faced while on a recent trip to Perth, Australia. The issue arose after they paid for and confirmed a property booking in Cannington, Perth, for August 12 to 17. Upon arrival, they were told the property had never received their booking from Agoda and was full, forcing them to find alternative accommodation.
Stranded in the cold for four hours, they made over 65 minutes of calls to both the property and Agoda, incurring a significant telephone bill. Despite Agoda's offer to either refund the customer or secure another accommodation, they were dissatisfied with the alternatives, as they were lower-end and not in the original price range.
Eventually, the customer managed to secure a room at the original property and requested a refund for their costly phone calls, which Agoda allegedly denied, claiming no record of the calls. This incident is not isolated, as other Agoda users have reported similar experiences, prompting the Competition and Consumer Commission of Singapore (CCCS) to take action against Agoda for potential misleading features on its Singapore website and app.
Written by urgent.news from The Independent Singapore's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
