Petlibro outage left some smart feeders offline and pets missing scheduled meals
The company said the issue involved communication between the Petlibro app, its devices, and online servers. Its status page later said service had been fully restored, but users continued to report offline devices and missed feeding schedules after that update. Read Entire Article
On Tuesday, Petlibro's smart pet feeding devices, fountains, and litter boxes experienced a significant outage, leaving some owners concerned about their pets' well-being. The issue persisted even after the company claimed services had been restored.
Users reported that scheduled feedings did not occur, and devices remained offline. Despite Petlibro's claim that feeding schedules are stored on the feeder itself, many users found this assertion inaccurate. Reports from users of Petlibro RFID, Granary, and Polar feeders detailed devices that remained unresponsive or failed to dispense food at designated times.
The outage also affected other Petlibro products, including Dockstream fountains, Luma litter boxes, and the company's app. Some users could not view device statuses, while others encountered issues with remote controls.
Petlibro CEO York Wu acknowledged the problem as related to communication between the Petlibro app, devices, and online servers. He stated that Petlibro's devices store schedules locally, allowing them to function during internet outages. However, users continued to report problems even after the company declared services restored.
The incident highlights the challenges faced by users of smart devices that rely on cloud services for critical functions. When both device and app experience disruptions, users lose control and visibility over their pets' feeding schedules. Petlibro has acknowledged the issue and is investigating the root cause to prevent similar occurrences in the future.
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