Digitalization: Wildberger's Germany app – just a chatbot in front of the old government apparatus?
The digital minister is planning an app for administrative services. SPD politicians warn of a superficial solution behind which an outdated system is standing and are planning an alternative.
Berlin. Running errands to government agencies from the comfort of one's sofa - that is the promise of Karsten Wildberger's (CDU) Deutschland-App. The project is supposed to be one of these "quick wins" of his department, where citizens can feel that progress is finally being made in the digitalization of administration. The Deutschland-App is intended to become the central access point for government services.
Through it, citizens should be able to submit applications, book appointments, verify their identity, and retrieve information. The project is to be implemented by SAP and Deutsche Telekom. However, within the black-red coalition, concerns are growing that while a KI-supported interface is being created that guides citizens through existing administrative services, little change is occurring in the underlying structures.
In a position paper, which is exclusively available to the Handelsblatt, digital politicians of the SPD criticize that the Deutschland-App must be more than "a guide through bureaucracy". And demand a central citizen account to prevent this.
Translated by urgent.news. Machine-written — may contain errors; check the original before relying on it.
