Beauty prepayment losses hit S$1.9m in first half of 2026, nearly 18 times higher than a year ago: CASE
The Consumers Association of Singapore received 1,124 complaints against the beauty industry in the first half of the year, more than double the 558 complaints received in the first half of 2025.
In the first half of 2026, consumers in Singapore reported over S$1.9 million in beauty-related prepayment losses, a staggering 18 times higher than the S$108,000 recorded during the same period in 2025, according to the Consumers Association of Singapore (CASE). The association received 1,124 complaints against the beauty industry, nearly double the 558 complaints from the previous year's first half.
The surge was largely attributed to the abrupt closure of several beauty and wellness businesses, with nearly four in 10 complaints alleging that companies failed to fulfill contractual obligations. Among the complaints, 15.3 percent involved alleged unethical sales tactics, while 13.8 percent concerned delayed, refused, or withheld refunds.
CASE president Melvin Yong warned that large upfront payments for beauty packages posed significant risks and urged consumers to avoid such practices or opt for smaller installment payments instead.
Written by urgent.news from CNA - Singapore's reporting — not their text. Machine-written — it may contain errors, so check the original before relying on it.
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