UJ introduces African languages to its chatbot

The University of Johannesburg (UJ) has updated its AI chatbot, MoUJi, with the ability to communicate in isiZulu, Afrikaans, Sesotho, and English. Initially introduced in 2019, the chatbot has been enhanced with large language model technology, allowing it to comprehend intent, context, and engage in natural conversations instead of using pre-programmed reactions or specific terms.

Students can now inquire about admission requirements, calculate their admission point score, verify registration details, or ask about financial aid, all in their chosen language without having to navigate multiple web pages or wait for office hours. This upgrade responds to the high demand for information on qualifications, admission, registration, and accommodation faced by South African universities.

Professor Bettine van Vuuren, UJ's registrar, highlighted the university's commitment to using technology responsibly to benefit people. She emphasized that AI should broaden opportunities rather than create barriers. Dr. Tinus van Zyl, senior director for central academic administration, noted that the platform now adapts to students' needs rather than forcing them to adapt to technology.

By utilizing responsible AI, the university aims to eliminate access barriers, promote inclusion, and offer a personalized student experience. The upgrade has yielded measurable operational benefits, including reduced pressure on the contact centre, faster response times, and decreased reliance on temporary call centre staff during peak registration periods.

Personal student data remains secure through one-time password verification, and responses are sourced from official university systems to ensure precision. Frances Wessels, senior manager of the Student Enrolment Centre, emphasized that students increasingly demand immediate, accurate assistance regardless of the time or communication method.

The improved MoUJi enables the university to provide faster, more personalized support while preserving the human connection essential for student success.