Trade Ministry, Shopee expand market access for local products

The Saudi Arabian Ministry of Commerce has outlined the necessary steps for consumers who encounter a defect or manufacturing fault in a product they purchased. In a clarification shared on X, the ministry detailed the appropriate course of action for addressing product quality issues under warranty. According to the ministry, if a consumer discovers a manufacturing defect in a product covered by a warranty, they have the right to contact the authorized agent for repairs.

However, if the agent does not respond to the consumer's attempt to resolve the issue, the complaint can be filed with the Ministry of Commerce through the Commercial Report application. This can be done by providing comprehensive details of the problem via the app, accessible at mc.gov.sa/C-app. The Ministry of Commerce has consistently emphasized its ongoing monitoring of e-commerce platforms to ensure adherence to the E-Commerce Law and its associated regulations.

They further warned that violations may result in severe penalties, including fines of up to 1 million riyals (SAR), the blocking or shutdown of online stores, and the prohibition of businesses from operating.