Revolut chatbot goes rogue by charging users to cancel subscription

Revolut's automated chatbot, Rita, has been causing issues by charging users to cancel their premium subscription. This happened because a popular membership perk was reduced, according to City AM. The digital bank's AI assistant Rita ordered customers to pay a break fee when they tried to cancel their subscription. Many customers were unhappy with the changes, particularly after the number of Wework sites available as part of the 'Ultra' membership package was reduced.

Some customers attempted to downgrade their top-tier subscription plan, but were charged by the bank. One customer was told by Rita that they would have to pay a "break fee" due to having the plan for less than six months. Revolut informed customers earlier in August that they would be swapping out their AI answer engine Perplexity for Chat GPT in September.

The bank apologized after Rita mischarged customers, stating that they do not charge an early termination fee for customers wishing to downgrade their plan due to the Wework changes. Revolut's general terms and conditions promise 30 days' notice before switching up an existing product or service.