No More 'He Said, She Said': Western Railway To Record TC-Passenger Encounters Using Body Cameras
Mumbai, August 13, 2026: In a move aimed at settling disputes between ticket-checking staff and passengers through recorded evidence, Western Railway’s Mumbai Central division will pilot body-worn cameras for ticket checkers. The initiative comes amid incidents of arguments, clashes and assaults during ticket checks, and will put interactions between TCs and passengers on record. Fifteen body…
Mumbai, August 13, 2026: Western Railway’s Mumbai Central division plans to trial body-worn cameras for ticket checkers in an effort to resolve disputes between staff and passengers. The pilot aims to record interactions during ticket checks, which have often turned into arguments or physical confrontations. Fifteen cameras and 30 specially designed jackets will be used, focusing initially on AC locals.
The cameras will provide an objective record of events, aiding in investigations into misconduct or assault. The jackets are equipped with pockets for staff equipment and are designed to make authorized personnel easily identifiable to passengers. The initiative is part of Western Railway’s ‘Namaste Campaign’ to improve the professionalism and accountability of ticket checking. If the pilot is successful, the system could be extended to more staff across the network.
Written by urgent.news from Free Press Journal's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
