Tawakkalna tops user satisfaction in 2026 digital experience index

In 2026, the national all-in-one app Tawakkalna topped the list for user satisfaction in the Government Digital Experience Maturity Index, according to a report by the Digital Government Authority. This achievement underscores the high user satisfaction with the app’s various services and underscores the continuous advancement of Saudi Arabia’s digital government offerings.

The app also ranked fifth overall among government digital platforms in the general results. In terms of user experience, Tawakkalna secured the ninth position among the top ten government platforms in this category. The digital government authority attributed this progress to the continuous development efforts surrounding Tawakkalna, which consolidates government services, information, and documents into a single platform.

This integration enhances the user journey and improves the efficiency of accessing digital government services. The Government Digital Experience Maturity Index, established by the Digital Government Authority, annually evaluates the maturity of government digital platforms and services. The index assesses platforms based on factors such as user satisfaction, user experience, complaint handling, and the utilization of technologies and tools, with the aim of assisting government bodies in enhancing the quality of digital services they provide to users.