Ride-hailing aggregators told to remove tipping prompts
The road transport ministry has mandated that motor vehicle aggregators eliminate any tipping prompts that appear before or during trips. This decision is based on the need for adherence to the Motor Vehicle Aggregator Guidelines, 2025, especially after instances of deceptive tipping practices were noted. Tips should only be suggested post-trip to ensure all funds go directly to drivers without…
The Ministry of Road Transport and Highways in New Delhi has ordered ride-hailing aggregators to immediately remove any pre-trip or mid-trip tipping prompts from their mobile applications. This directive comes after reports of various ride aggregators displaying prompts like "Advance Tip," "Choose an Add-on," "Improve your chances of quicker ride confirmation," and "A driver may be more likely to accept this trip if you add a tip" before a passenger accepts or completes a ride.
These prompts violate the Motor Vehicle Aggregator Guidelines, 2025, which stipulate that such features should only be visible after the journey is completed and not before the ride begins or during the ride. Clause 14.15 of the guidelines allows aggregators to provide a voluntary tip feature to passengers, but it must be accessible only post-journey and not before or during the trip.
The Ministry emphasized the importance of strict compliance with these guidelines, stating that any interface or functionality not in line with these provisions must be modified without delay.
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