Ministry of Hajj and Umrah conducts over 32,000 inspections to boost service quality

The Ministry of Hajj and Umrah has conducted over 32,000 inspections throughout the 1448H Umrah season to enhance service quality for pilgrims. These routine checks are a critical component of the ministry's initiatives to improve the Hajj and Umrah sector, ensuring that all service providers adhere to regulatory and operational standards.

The extensive inspections, carried out in collaboration with relevant authorities, cover a wide range of service locations, including accommodation facilities, Umrah companies, and service providers. During the previous Hajj season, the ministry carried out more than 105,000 inspections, focusing on various aspects such as pilgrims' accommodations, service company offices, field service centers, and other operational sites pertinent to pilgrim services.

The primary goals of these inspections are to evaluate service providers' performance, ensure compliance with approved requirements, address any operational concerns, and support continuous improvement efforts. By maintaining rigorous monitoring and refining field operations, the ministry aims to safeguard pilgrims' rights and elevate their overall experience during their pilgrimage, aligning with Saudi Vision 2030 and the Pilgrim Experience Program objectives.