Japanese chain Don Don Donki apologizes after customer finds cockroach in sushi at Singapore outlet
Japanese discount retailer Don Don Donki, known in Japan as Don Quijote, has issued an apology after a customer allegedly discovered a cockroach in sushi purchased from its Orchard Central outlet in Singapore.
A customer at a Don Don Donki sushi outlet in Singapore expressed disgust after discovering a cockroach in her shrimp sushi on August 7, according to a report by 8World. The unnamed customer, who goes by the name Xiaoqiang's Lover on the Chinese social media platform Xiaohongshu, felt nauseous and immediately filed a complaint. In response, the Japanese chain apologized and offered a full refund for the meal, as well as a S$50 voucher that the customer could collect from the Orchard Central mall location by contacting the duty manager.
Don Don Donki stated it is investigating the incident, cleaning the food preparation area, and reminding staff to handle food more carefully. The Singapore Food Agency (SFA) is aware of the incident and is conducting its own investigation, potentially reaching out to the customer for more information. The SFA emphasized that food safety is a shared responsibility between regulators and food operators, who must adhere to proper hygiene and preparation practices.
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