Flipkart, Amazon Among Top E-Commerce Platforms With Highest Consumer Complaints In 2025: Govt
New Delhi, Aug 12: Flipkart, Amazon and Meesho figured among the top ten e-commerce companies against which the highest number of complaints were filed on the National Consumer Helpline (NCH) in 2025, the government informed Parliament on Wednesday. Union Minister of State for Consumer Affairs BL Verma, in a written reply to the Lok Sabha, said the other platforms on the list were Myntra,…
In 2025, Flipkart, Amazon, and Meesho topped the list of e-commerce companies receiving the most complaints on the National Consumer Helpline (NCH) according to information presented in Parliament. Union Minister of State for Consumer Affairs BL Verma revealed that Flipkart accumulated the highest number of complaints at 1.33 lakh, followed by Amazon with 91,248 complaints, Meesho with 29,284 complaints, Myntra with 25,384 complaints, Netmeds with 19,895 complaints, Zepto with 5,774 complaints, Blinkit with 5,102 complaints, Naaptol with 4,079 complaints, VLE Bazaar with 3,907 complaints, and Nykaa with 3,405 complaints.
The Central Consumer Protection Authority (CCPA) has imposed penalties totaling approximately Rs 1,12,01,500 on 47 e-commerce platforms. The NCH facilitated over Rs 91 crore in consumer refunds between April 25, 2025, and June 30, 2026, with more than Rs 63 crore being related to e-commerce sector grievances. A total of 5.11 lakh complaints related to quick commerce were received in 2025, all of which were addressed. The most common complaint category was non-delivery of products, accounting for 79,818 cases.
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