Chandigarh IPS officer trapped in hotel bathroom for an hour, Radisson told to pay Rs 15,000
A retired IPS officer from Chandigarh, Alok Kumar Roy, faced an ordeal of over an hour and a half after his hotel bathroom lock malfunctioned during a stay at the Radisson Blu Hotel in Gorakhpur in February 2026. The incident caused Roy, who suffers from chronic shoulder pain and hypertension, significant mental anguish, harassment, and even led to a late arrival at a function, according to a complaint filed with the District Consumer Disputes Redressal Commission of Chandigarh.
The hotel failed to provide a directory of important numbers in the bathroom, forcing Roy to dial random numbers in vain. Radisson Hotels (South Asia) Private Limited and the Gorakhpur hotel establishment were directed to pay Rs 15,000 to Roy for the mental trauma and inconvenience caused. Despite allegedly apologizing for the incident and admitting fault, the parties did not appear before the commission and proceeded ex parte, preventing them from submitting arguments in their defense.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
