Server outage makes passport applicants fret and fume in absence of official information

A suspected server outage led to lengthy wait times for numerous passport applicants across various Indian cities, including Hyderabad, Bhubaneshwar, Mallapuram, Udupi, and Lalbagh. The website 'https://www.passportindia.gov.in' was reported to be experiencing technical difficulties or downtime, while 'https://services2.passportindia.gov' was listed as inaccessible globally.

However, the absence of official updates from authorities prompted citizens to voice their frustration on social media platforms within hours of passport offices opening at 10:15 a.m. One user expressed disappointment, stating, "Really disappointed with the Passport Seva service today. The servers are down, and people are left waiting without any clear update or alternative.

The government really needs to focus more on IT infrastructure for critical public services like Passport Seva." Passport Seva Service failed to provide any official information about the outage, leading to complaints about mishandling and lack of communication from officials. Many users criticized the situation, calling it a "big goof up" and questioning why no information was provided to applicants who had paid significant revised fees and waited for hours for services.

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