Safaricom responds after customer complaints about changes to 1-hour data bundles

Safaricom has addressed customer concerns regarding the availability of its 1-hour data bundles following complaints on social media. Some users questioned whether the popular short-term offer had been withdrawn or altered. The issue arose when an X user, Samuel Waititu, expressed frustration over changes to the 1-hour bundle and B-Live option on August 10, 2026.

Waititu complained about the unavailability of the 1-hour bundle and highlighted rising M-Pesa fraud cases, suggesting customers may consider alternatives. Safaricom Care responded to the complaint, acknowledging the customer's frustration and promising to use the feedback to improve service. However, the response did not confirm the permanent discontinuation of the 1-hour bundles or explain any broader changes to Safaricom's data pricing strategy.

This distinction is crucial as the issue affects millions of Kenyans who rely on mobile data for daily activities. Short-duration bundles provide an affordable solution for customers who need internet access for limited periods. The matter emphasizes the importance of consumers checking the current terms of a bundle, including price, validity, data amount, and restrictions before purchasing.

If information is unclear, customers should seek clarification through official channels and compare available offers. Ultimately, the issue revolves around choice, affordability, and transparency in a market where mobile internet has become essential for various aspects of life. Consumers should prioritize checking terms, comparing packages, and choosing what best suits their needs and budget.