Guide To Support Ticket Classification Using AI Automation Tools
Classify support tickets with Claude and Python: dedupe rows, group requests, cache answers, and flag low-confidence tickets for human review.
Support ticket classification can be a tedious task, especially when dealing with a large number of entries. A Python script can automate this process by reading a CSV file of tickets, cleaning up inconsistencies, and utilizing an AI model to categorize the tickets. The script then flags any tickets that the AI is unsure about for human review.
To set this up, you'll need Python, a Claude API key, and the pandas, anthropic, and python-dotenv libraries. The script generates a test CSV file and categorizes the tickets, grouping similar complaints together while minimizing unnecessary requests to the AI model.
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