Forced to travel 100 km to fix ‘fault’ in new electric scooter, Kerala man wins Rs 1.6 lakh
A Kerala man who purchased an Ola electric scooter in May 2023 faced repeated defects that forced him to travel 100 km for repairs, winning Rs 1.6 lakh in compensation. The District Consumer Disputes Redressal Commission in Kasaragod held Ola Electric liable for service deficiencies and awarded the man Rs 1.3 lakh in refund, Rs 30,000 in compensation, and litigation costs.
The nearest service centers were closed due to the 100 km distance, making repairs costly and time-consuming. The complainant alleged severe mental stress and financial losses, totaling Rs 2.5 lakh, seeking Rs 2 lakh in compensation. The commission noted the company's right to alter warranty terms, deeming it an unfair trade practice.
Ola Electric Mobility Limited, Bengaluru, and the Kasaragod outlet were directed to refund Rs 1.3 lakh, with the complainant entitled to an additional Rs 25,000 in compensation within 30 days.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
