Faulty Ola scooter, no proper service: Consumer panel orders Rs 1.04 lakh refund
A Kerala consumer commission found Ola Electric guilty of service deficiency and unfair trade practices. The commission ordered Ola Electric to refund the scooter's full purchase price. This decision followed repeated scooter defects and a lack of proper after-sales support. The customer experienced significant financial loss and mental stress due to these issues. Ola Electric must now pay…
In Kerala, a consumer commission has ordered Ola Electric to refund Rs 1,03,999 to a customer who purchased an electric scooter and faced repeated problems under warranty. Jithin G.A. bought the Ola S1 Pro Gen 2 scooter in Kasaragod, Kerala, for Rs 71,259 as the down payment and took a bank loan for the rest. The warranty covered 40,000 km and an extended warranty plan.
The customer reported issues with the rear shock absorber and battery, which shut off automatically when it fell below a certain percentage. He had to travel long distances to get the scooter repaired, as service centers in Kasaragod, Kannur, and Mangalore stopped functioning. Ola Electric Mobility Limited did not respond to the commission's notice, so the matter was heard ex parte.
The commission directed Ola Electric to return the scooter's cost, pay Rs 25,000 as compensation, and cover Rs 5,000 for the complainant's legal fees. The commission found that Ola Electric had failed to provide proper after-sales service and had engaged in unfair trade practices by altering warranty terms without notifying the customer. The scooter developed defects within a short period, and the commission observed that the customer did not intend to continue using it due to the unresolved problems.
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