dubizzle Cars links purchases with Al-Futtaim servicing

Dubizzle Cars, a prominent digital automotive marketplace in the UAE, has formed a partnership with Al-Futtaim Auto Centers to offer comprehensive vehicle maintenance packages. This collaboration gives customers purchasing eligible vehicles on the dubizzle Cars platform access to Al-Futtaim Auto Centers' extensive servicing network, encompassing scheduled maintenance by certified technicians, quality parts, mobile servicing, and vehicle pick-up and delivery services.

The initiative aims to alleviate uncertainties surrounding maintenance after a used-car purchase by integrating the transaction with a structured servicing program. The partnership was established at dubizzle Group's headquarters in Dubai CommerCity, marking a strategic move by both companies to provide a more seamless ownership experience and enhance convenience and transparency for motorists.

Jean-Pascal Bourdier, managing director of Global Aftersales at Al-Futtaim Automotive, emphasized the joint effort to create a smooth ownership journey and improve customer experience. Dubizzle Cars' strategy expands beyond vehicle discovery, incorporating inspections, financing, and insurance, with aftersales support becoming an integral part of the proposition.

This approach reflects a growing trend within the used-car business, as digital platforms aim to retain customers post-transaction by providing maintenance plans, warranties, inspections, and finance products. The UAE's substantial market of over 36,000 used vehicles listed for sale, including over 25,000 in Dubai, highlights the potential for such services.

Al-Futtaim Auto Centers operates as a multi-brand servicing business, handling a diverse range of vehicles, including conventional, electric, and hybrid models. Their services have also expanded to include mobile maintenance and vehicle collection and delivery, catering to the increasing demand for digital booking, transparent pricing, and minimal disruption in the UAE.

By linking a used-car purchase to an established maintenance network, buyers gain clearer visibility over servicing requirements, reducing the need to locate a workshop immediately after completing a transaction. The partnership between dubizzle Cars and Al-Futtaim Auto Centers adds another layer to the competition among digital used-car platforms, as companies increasingly adopt comprehensive models that combine vehicle listings with inspections, valuations, finance, warranties, or direct vehicle purchasing.