As New Registrar Resumes, JAMB Resolves 5,000 Complaints in 5 Days
Kuni Tyessi in Abuja The Joint Admissions and Matriculation Board (JAMB) has resolved more than 5,000 pending and unresolved complaints within five days as the Registrar, Prof. Segun Aina, moved
The Joint Admissions and Matriculation Board (JAMB) has resolved over 5,000 pending complaints in a span of five days, thanks to the efforts of its new Registrar, Prof. Segun Aina. The initiative aims to strengthen JAMB's Service Compact with Nigerians (SERVICOM) unit, as part of Aina's strategy to provide swift and efficient services to the Board's clients, mainly those seeking admission to tertiary institutions.
Aina personally relocated his seat to the SERVICOM Unit to assess the nature of complaints and oversee efforts to resolve outstanding cases. Dr Fabian Benjamin, Acting Director of Public Affairs and Protocol, stated that this move aligns with the second of Aina's "Five Enduring Pillars," which emphasizes "Service at Heart."
The Registrar directed SERVICOM desk officers to address complaints holistically and promptly, emphasizing the need for JAMB to provide services commensurate with the fees paid by its clients. Within just five days, more than 5,000 pending complaints covering various categories were resolved. These complaints included difficulties in creating profile codes after losing access to telephone numbers, biometric verification issues during the Unified Tertiary Matriculation Examination (UTME) registration or examination, and problems with the Central Admissions Processing System (CAPS).
These issues included candidates losing their phones or SIM cards, switching from Direct Entry (DE) to UTME, and graduates whose names were omitted from the National Matriculation List.
Other resolved complaints involved payment difficulties, inappropriate examination venues, e-PIN issues, technical problems, and challenges related to updating candidates' personal information, such as names, dates of birth, states of origin, and local government areas. JAMB's statement highlighted the Registrar's direct involvement in the SERVICOM process, aimed at ensuring that complaints were not only received but comprehensively addressed within the shortest possible time.
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