‘We truly care’ – UGMC responds to allegations of poor-quality care
The University of Ghana Medical Centre (UGMC) has reaffirmed its commitment to providing quality care, urging patients and relatives with concerns about its services to use its formal complaint channels rather than resorting to social media.
The University of Ghana Medical Centre (UGMC) has responded to allegations of poor-quality care, emphasizing its commitment to patient well-being. Head of Public Relations and Client Services, Barbara Hemeng, stated that the hospital takes concerns about patient care seriously and values feedback to enhance services. In a recent statement, Hemeng expressed sympathy for families who have lost loved ones at the facility, acknowledging the distress such situations bring.
She emphasized that UGMC encourages patients and families to use formal complaint channels when dissatisfied with care, rather than resorting to social media. Hemeng highlighted that social media posts do not aid in improving services, and that the hospital is for everyone. She urged patients and relatives to lodge complaints through the hospital's established channels to allow for proper investigation and response by relevant departments.
UGMC maintains that patient feedback is crucial in its ongoing efforts to improve the quality of care and services.
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