The renaissance of customer care
The prediction was almost unanimous: AI would automate customer service out of existence. It got the direction exactly wrong. The technology meant to replace people is quietly making room for the one thing that makes service matter: the human relationship. For years, customer care was cast as the first casualty of the AI era. When […] The post The renaissance of customer care appeared first on…
We haven't written up this one. EU-Startups has the full story — the link below goes straight to it.
