Scammers Are Using Remote-Access Tools To Take Over Victims’ Phones

Mobile devices are an integral part of modern life, with apps covering various activities from banking to everyday tasks. It is no surprise that scammers are capitalizing on this by employing remote access scams. By tricking unsuspecting users into installing malicious software, these scammers gain control over the victim's phone and can steal sensitive information or even execute financial transactions.

The scammers often pose as helpful figures, such as bank officers, to persuade the victim to download apps like TeamViewer or malware disguised as a legitimate service. Once installed, the victim loses control of their device, and the scammer can perform various malicious activities, including transferring funds. Scammers rely on social engineering tactics, creating a sense of urgency and manipulating victims into giving up control without triggering conventional security measures.

Recent advancements in generative AI, such as AI voice cloning and deepfake videos, make it even easier for fraudsters to pose as family members or authority figures. While increasing awareness can help, it may not always prevent these scams. In Malaysia, for instance, despite heightened awareness, over 66,000 online scam cases were reported last year, an 87% increase compared to 2024.

If a victim falls prey to a scam, they must disconnect the device from the Internet, report the incident to their bank and authorities, and reset their smartphone after backing up important data or seeking assistance from a trusted technician. To avoid becoming a victim, users should refrain from downloading unknown or suspicious software and avoid clicking on links from strangers.