Safaricom explains fate of 3-hour B-Live data bundles after customer concerns
Safaricom has clarified the fate of its three-hour B-Live data bundle after customers raised concerns over changes to the popular time-based internet offers. The clarification came after an X user, @pin_chase, on Monday, August 10, 2026, questioned Safaricom over the removal of the three-hour B-Live option, asking why the bundle had been withdrawn. “Zile Data […]
Safaricom has addressed customer concerns regarding the removal of the three-hour B-Live data bundle, explaining that the popular time-based internet offer has been discontinued. The clarification came after a customer on X questioned Safaricom about the bundle's withdrawal, expressing confusion over its removal. Safaricom responded, stating that only one Ksh25 B-Live option will be available each day between 11 pm and 4 pm.
This change marks a significant shift from the original B-Live structure introduced in 2025, which offered multiple time-based options, including one hour for Ksh20, three hours for Ksh50, and six hours for Ksh150. The latest development signals a move towards a more uniform B-Live offering, with the Ksh25 package combining one hour of browsing, 10 free minutes, and a Ksh1 Ziidi contribution.
The change comes amid broader customer complaints about inconsistencies in Safaricom's data promotions.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
