KZN woman legal battle over refund after new Audi developed faults within six months

A KwaZulu-Natal woman, MN, faced a two-year legal battle with an Audi dealership over a faulty new vehicle. The dispute began when the Audi A3 developed electrical issues within six months of MN taking ownership. The woman's lawyer requested a copy of the assessment reports, but the dealership refused, citing a manufacturer's restriction.

This refusal, coupled with differing repair estimates from two different dealerships, left MN uncertain about the extent of the damage. The court found that this lack of transparency contributed to MN's uncertainty and criticized the dealership's handling of the matter. However, the case did not conclusively determine whether the vehicle had a latent defect or how water entered the car.