'Expect Fake Messages': Valve Admits Steam Hardware Owners' Personal Data Likely Stolen

Valve has recently informed recent Steam hardware customers about a potential personal data breach that may have exposed their name, address, phone number, and email. The affected customers include those who purchased a Steam Deck, Steam Machine, or Steam Controller in Europe within the past 90 days. However, there is no indication that passwords or payment details were compromised in this incident.

The breach is believed to have occurred through CEVA Logistics, a European distribution firm employed by Valve for shipping Steam hardware across the continent. CEVA retains specific delivery-related information for up to 90 days, and it is assumed that the attacker obtained this data. Valve shares this information with CEVA for delivery purposes.

Due to the nature of the breach, Valve is notifying all customers they can reasonably assume were impacted, as outlined in an email shared widely via Reddit. Valve warns that customers may receive fake messages via email, SMS, or phone, claiming to be from Steam, the delivery company, or a related service. These messages may request confirmation of a delivery, payment of fees, or signing in to verify the order. Valve strongly advises treating these messages as fraudulent and not complying with any requests.

Valve is actively working with CEVA to gather more details about the breach and notifying relevant data protection authorities. Despite these concerns, there is no need for customers to change their Steam passwords or modify any other account settings. Valve emphasizes that the risk to personal data is limited to the delivery-related information exchanged with CEVA.

The Steam Deck, Valve's handheld gaming device, has seen a significant decline in sales, reportedly dropping by up to 82% after recent price increases. At $789, the Steam Deck is now considered a less favorable option compared to competing devices such as the Xbox Ally or Lenovo Legion Go S. This price hike has made the Steam Deck a less competitive choice for potential buyers, especially considering the availability of alternative options with better value.